Privacy Policy

Effective Date: April 3, 2026

Last Updated: October 23, 2026

1. Introduction

ORO Homes LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website orohomes.net or use our services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, mailing address, and other contact information you provide when requesting a quote or contacting us.
• Property Information: Address and details about your home or renovation project.
• Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and time spent on pages.
• Communication Data: Records of correspondence when you contact us via email, phone, or through our website forms.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage our home renovation services
• Respond to your inquiries and provide customer support
• Schedule appointments and estimates
• Send you project updates and communications
• Process payments and maintain billing records
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processors, subcontractors, etc.)
• Business Partners: Platforms like Thumbtack, Google, or other lead generation services when you contact us through them
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Text Messaging (SMS)

If you opt in, Oro Homes LLC will send text messages about your estimates, appointments, and projects. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time or HELP for help, or contact us at (803) 868-9769 or larry@orohomes.net. We do not sell, rent, or share your mobile number or SMS opt-in consent with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Company: ORO Homes LLC
• Phone: (803) 868-9769
• Email: office@orohomes.net
• Address: Columbia, South Carolina