Terms of Service

Effective Date: April 3, 2026

Last Updated: October 23, 2026

1. Acceptance of Terms

By accessing or using the services of ORO Homes LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

ORO Homes LLC provides residential home renovation services including, but not limited to:

• Kitchen remodeling
• Bathroom remodeling
• Flooring installation
• Interior and exterior painting
• Crawl space services
• General home improvements

Specific services, scope, and pricing are outlined in individual project contracts and estimates.

3. Estimates and Pricing

• Free estimates are provided for most projects
• Estimates are valid for 30 days unless otherwise stated
• Final pricing may vary based on project scope changes or unforeseen conditions
• All price changes require written approval before work proceeds

4. Payment Terms

• Projects under $5,000: 50% deposit to schedule, balance due at completion
• Projects over $5,000: 50% deposit, 25% at 75% completion, remainder at completion
• Payment is due upon receipt of invoice
• We accept all major credit cards, checks, and electronic payments
• Late payments may incur additional fees

5. Scheduling and Cancellations

• Project start date is confirmed after receipt of deposit
• Cancellations must be made in writing at least 48 hours before scheduled start
• Deposits are non-refundable if cancellation occurs within 48 hours of scheduled start
• We reserve the right to reschedule due to weather, material delays, or other unforeseen circumstances

6. Materials

• ORO Homes is responsible for labor only unless otherwise specified
• Materials not purchased by ORO Homes must be on-site and ready before work begins
• Missing or incorrect materials causing delays may incur a $200 rescheduling fee
• We are not responsible for defects in customer-provided materials

7. Warranty

• All labor includes a one-year warranty from date of completion
• Warranty covers defects in workmanship under normal use
• Warranty does not cover damage from misuse, neglect, or acts of nature
• Unapproved modifications or work by others voids the warranty

8. Changes and Approvals

• All changes to project scope must be approved in writing by ORO Homes
• Unapproved work or changes void the warranty
• Change orders may affect project timeline and pricing

9. Liability

ORO Homes LLC carries general liability insurance. We are not liable for:

• Pre-existing conditions or hidden defects
• Damage caused by customer-provided materials
• Delays due to circumstances beyond our control
• Consequential or indirect damages

10. Dispute Resolution

Any disputes arising from our services shall be resolved through:

• First, direct communication between parties
• If unresolved, mediation in Richland County, South Carolina
• As a last resort, arbitration or legal proceedings in South Carolina courts

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of ORO Homes LLC and may not be used without permission.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

13. SMS Terms

By checking the SMS consent box on our contact form, you agree to receive text messages from Oro Homes LLC about estimates, appointments, and project updates. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel; you'll receive one confirmation message and no further texts. Reply HELP for help, or call (803) 868-9769. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

14. Contact Us

For questions about these Terms of Service, please contact us:

• Company: ORO Homes LLC
• Phone: (803) 868-9769
• Email: office@orohomes.net
• Address: Columbia, South Carolina
• License: SC Residential Specialty #65647